Rob, the idea is possible. But what I've found is that appointments in certain areas go in waves. Sometimes it will be a month before I go to the North Sore, Then, all of a sudden, I would get three more in the next two weeks. The same for other parts of the island. That is why I don't want to designate certain to certain parts of the island. I do the same when I schedule shop work. I don't schedule those unless or until I get something that takes a couple of days. Wim -- ---Original Message----- From: Rob McCall <rob at mccallpiano.com> To: pianotech <pianotech at ptg.org> Sent: Thu, Oct 18, 2012 6:36 pm Subject: Re: [pianotech] soliciting testimonials or customer comments? Wim, I just thought of an idea. You know how Jerry had set up an appointment link for tuning, another for repairs, etc.? How about you create an item called "Tuning Kaneohe, or Tuning Waikiki, or Tuning North shore, or Tuning Diamond Head. Then you could block out specific times for each "type (area)" of tuning. If they are on the North Shore those might only have appointments available on Thursdays, Waikiki could be Wednesdays (not Fridays!), or whatever. Then they could book by region and you get online scheduling AND you could keep control by region. They would always still retain the ability to call you for special circumstances. Might take a few minutes to set up your regions and the limits but it might work. Just a thought... Regards, Rob McCall McCall Piano Service, LLC www.mccallpiano.com Murrieta, CA 951-698-1875 On Oct 18, 2012, at 19:14 , tnrwim at aol.com wrote: Jerry After discussing this with my computer guy, we've decided not to use Genbooks after all. One of the prime reason is the scheduling. I like to bundle my appointments as much as possible, so as not to have to drive from one end of the island to the other. I don't know how you get around that, but it does create a problem for me, especially during certain parts of the day. The other thing I didn't like was having to transfer all my appointments to Genbooks. What we are going to do, however, is almost as good. My new website will allow a customer to request three different times, after he/she has filled in the address and phone number. That gives me more control over the scheduling. I've been more or less doing that now, when they send an e-mail asking to get the piano tuned. I then have to respond to get their address etc., and.It often takes three or four e-mails to set something up. Now I will have all if their information, and we can set something up right away. I still only have to use Outlook, which is synced to me computer and iphone. I am also going to see if there is a way to send reminders and ask for testimonials, which was the original topic of this discussion. Wim . -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20121019/794b9c40/attachment-0001.htm>
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