[pianotech] Hot strings. Was Who pays

[Euphonious Thumpe]

I sent a single string to Schaff for duplication via UPS Store a couple of years ago, and it was sent to a residence in downtown Chicago, instead. (And lost.) Big pain, Had to drive to customer's and take a  bunch of measurements. (Way out in the country.)  UPS Store refused to even let me file  a claim, although its computer altered the address!!! Saying. "It was sent to where it was addressed to." Regional Mother Company  manager then told me to sue, and  said; "We hate those guys!" (Or something equivalent.)
     Moral: UPS Stores are not really part of UPS, and are often run by disgruntled, ex- "Mailboxes Plus"  staff. Here, they'll try to sell you all sorts of packing materials at exorbitant cost.  (Charged one of my customers $140 to mail a  set of white keys to Pianotek for recovering!) And their computerized label-makers will put what they "THINK" is he address you mean to ship to (from some sort of database) rather than what you actually wrote on the form! (So check the computer printed label for accuracy, prior to shipping!  Better yet: do this PLUS mail from the "Mother Ship" instead of UPS Store.) 

Thujmpe
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