[pianotech] Thermoworks hygrometers, etc.

[Encore Pianos]

Let them know why your ordered it - it's good for them to know that their
good deeds are rewarded.

 

Will Truitt

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Al Guecia/Allied PianoCraft
Sent: Saturday, September 08, 2012 8:33 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Thermoworks hygrometers, etc.

 

Rob, thanks for the info. Just order their pocket unit. It's great to hear
about companies that still believe in customer service.

 

Al -

High Point, NC

 

 

 





 

On Sep 8, 2012, at 4:22 AM, Rob McCall wrote:

 

I know there was a recent thread on data loggers of humidity, etc.

I have a Thermoworks pocket hygrometer which has worked beautifully for the
last 2.5 years until this last week.  I wrote to them about no temp or
humidity being displayed -- just dashes.  I changed batteries, reset the
device, etc.  So I wrote the company to ask how much it would cost to fix
it.  Their reply?

---
"The unit does have a standard one year warranty against factory defects,
however the unit should not stop reading in this manner. I will go ahead and
send you a replacement at no charge to the same address listed on the
original order at your company location. You should receive the unit in a
few days. There is no need to send back the other unit, you can dispose of
it at your location as desired."
---

I received a shipping invoice moments later with a tracking number. The
whole thing transpired over about 2 hours.

So, despite having great products, they also have great customer service and
they stand behind their products... I didn't think there were any companies
left that did this...  :-)

Here's the unit I have...  

http://www.thermoworks.com/products/humidity/rt819.html

I'm a bigger fan now...

Regards,

Rob McCall

McCall Piano Service, LLC
www.mccallpiano.com
Murrieta, CA
951-698-1875



 

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