[pianotech] Idea for journal page, (Ed?)

[Al Guecia/Allied PianoCraft]

I have never had a customer not understand what I was saying, regardless of education and status.

 I simply tell them that the piano is both out of tune and flat. They understand that. They also know they have neglected their piano. I then proceed to tell them that I must first raise the pitch to 440 for proper tension, so the piano isn't dead and tubby, them it must be tuned. They also understand that.

I can't remember a customer turning down a pitch raise and tuning after that explanation.

Al -
High Point, NC






On Sep 9, 2012, at 10:56 AM, Gary wrote:


I don't know..when I'm trying to explain something whether using analogies or not and see their eyes glaze over I realize it's useless.

On 9/9/2012 9:15 AM, Ron Nossaman wrote:
> On 9/9/2012 8:37 AM, Al Guecia/Allied PianoCraft wrote:
> 
>> Ed, you give engineers to much credit :~)
> 
> And non engineers too little. I've had many a "dismissible" of any of a number of genders and no hint of formal engineering training keep up with my explanations quite easily by keeping technical nomenclature simple and defining terms as I go along. They aren't all just checkbooks awaiting pushing of the proper buttons to break out the pen and validate my existence. Some, many more than I would at one time have suspected, are interested and capable of understanding.
> 
> Ron N



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