[CAUT] William Wolfram

Ken Zahringer ZahringerK@missouri.edu
Tue, 08 Mar 2005 10:45:25 -0600


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Wim,

It was this sort of situation that would prompt my dad to ask the question,
=B3So, did he kiss you, too?=B2  The faculty calling in another tech without
telling you is about as far from a =B3warm fuzzy=B2 as you can get.  Your
personality and behavior may be exacerbating the situation (see Don Rose=B9s
comments), but it looks like there is more to it than that.  Definitely
glean as much information as you can from what the other guy did, to find
objective reasons why they might be more pleased.  Also, remember that the
fact that Somebody Else worked on the piano is probably a factor, too.

The first few months I was here at Missouri, I had a devil of a time keepin=
g
everybody happy with the recital hall pianos, and I=B9ve been doing local
concert tuning for years.  The piano faculty came to me and suggested I cal=
l
in my predecessor, who I have known for years and is now semi-retired, for
some consultation.  I did so and learned a lot about what they like, and
things are a lot better now.  Going behind your back like that is another
matter entirely.  I may be overreacting, but I would be very insulted and
unsettled if it happened to me.  I hope you have your parachute ready.  You
at least have some serious fence-mending to do, and it looks like the
initiative will have to be all yours.

Ken Z.


On 3/8/05 9:39 AM, "Wimblees@aol.com" <Wimblees@aol.com> wrote:

> Unbeknown to me, last week the piano faculty got a technician from Birmin=
gham
> to work on the piano. I just so happen to walk by the concert hall and he=
ard
> the piano being tuned. I didn't even know the guy, although I had heard o=
f
> him. (He works for the local Kawai/Baldwin/Schimmel dealer). Anyway, afte=
r he
> got done, I played the piano, and found about a dozen notes that stuck ou=
t,
> either as too dull or too bright. When we had a meeting last week, (the p=
iano
> faculty, the chair, and me), one of the faculty members, (who is playing =
a
> recital in a couple of weeks), said the piano sounded so much better, but
> there were still a few notes that needed tweeking. So I offered to spend =
some
> time on the piano on Sunday, but only if he agreed to stand by my side, a=
nd
> tell me which notes needed work, and stay there until I had it just the w=
ay he
> wanted. About an hour before he was scheduled to show up, I tuned the pia=
no,
> and identified the notes I though needed voicing. When he got there, I as=
ked
> him to show me the notes he thought needed voicing. Guess what, we only a=
greed
> on two notes. The rest he didn't say anything about. When I pointed them =
out,
> he said they sounded fine to him. (He said one was just out of tune, whic=
h it
> wasn't). What frustrated me, is that he didn't stick around. He left afte=
r a
> few minutes. So I just fixed the three notes he said needed work, and clo=
sed
> up the piano. But I did send him an email explaining my frustration, basi=
cally
> stating that the problem we have is that I hear things different than he =
does,
> and that is why communicating is so important. I also pointed out that he=
 now
> has to come back and play the piano again, before his recital, and show m=
e if
> there are any more notes he wants corrected.
> =20
> Wim =20
>=20


--=20
Ken Zahringer, RPT
Piano Technician
MU School of Music
297 Fine Arts
882-1202
cell 489-7529


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