[CAUT] Pulley keys.

[Roger Jolly]

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At 06:36 PM 3/25/2005, you wrote:
>Jim,
>
>This should not happen.  Please record the serial numbers and report them 
>to the Kawai service department.  They will pay you to repair these 
>pianos.  You should steam then ease the affected keys.
>
>If these kinds of things aren't reported, we have no basis for complaining 
>to the factory, so it really does help for you to report the problem and 
>get it fixed right away.
>
>Don Mannino RPT
>Kawai America


Now that's service support. 

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