In a message dated 96-08-29 16:35:03 EDT, you write: << She might just be lonely. Or she's not strong enough herself. Try to get her to operate it in front of you so you can see what's happening. Greg >> Ditto on the good diagnostic technique. Whenever the customer has a complaint about a sticky key or whatever, I ask them to demonstrate it *before*I*touch*the*piano*. If they are doing something ignorant, like not lifting a finger entirely off an upright piano key, I can quickly point out the "user error", and not spend hours looking for the non-functioning non-function. Dave Stocker, RPT
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