Yamaha keytops

[William Maxim]

Dear Edwin,

I echo your sentiments exactly.  I am not familiar with the Yamaha
story, having recently signed on to this list.  In my dealings with
Samick, I have found it helpful to contact the manufacturer first.
Most recently I found that Samick was the manufacturer of a Hyundai
grand I service, that had a wobbly damper pedal, and contacting
their service department found them very helpful.  This was not a
matter of a complaint but a question of how to get the stubborn
screws loose and what I would find when I did.  I had first
contemplated spreading the problem before the list, but now that's
not needed.

(I'll be happy to share the data if anyone needs it.)

Bill Maxim, RPT

"Nothing could be finer than to be in Carolina in the morning!"

>Date:	Sun, 15 Sep 1996 16:32:11 -0400 (EDT)
>From:	"Edwin A. Hilbert" <hilbert@panther.middlebury.edu>
>Sender:	owner-pianotech@byu.edu
>To:	pianotech@byu.edu
>cc:	pianotech@byu.edu
>Subject:	Re: Yamaha keytops
>
>Dear Jim,  I am several weeks behind on the list, so this may have
been
>covered...
>
>	I have noticed that often there are notices with complaints
about
>pianos or manufacturers with accompanying questions as to how to
deal
>with the problem.  In the original complaint about the way Yamaha
treated
>this technician he complained to us (the list) and received
sympathy for
>his mistreatment by Yamaha.  But here, as so often in other posts,
it
>appears that the technician has come to the list for advice before
going
>to the company with his concern.
>
>	Yamaha, Kawai, Steinway, etc. are all great companies with
>excellent techincal assistance departments.  All of them are ready
and
>willing to offer advice, and yet the posts on this list often
don't go to
>the manufacturers first.  Still they will complain about a problem
which
>the manufacturer would be pleased to explain and resolve before it
is
>aired to the entire world by way of this list.
>
>	Should PTG become involved in such matters?  Not in my opinion!
>I personally feel we have no right to ask PTG to become advocates for any
>of us, and in so doing adversaries of the companies which do so much to
>work with us and to support us and PTG.  We should be able to work out
>our problems with the companies on our own if we go to them directly.
>And that would certainly be the case with Yamaha as they are one of the
>best in the industry in this respect.
>
>	I too would be very interested in hearing the rest of the story
>on this matter, but suspect it would not shed bad light on Yamaha if we
>had all the details.
>
>
>
>Ed Hilbert, RPT
>
>
>On Tue, 27 Aug 1996, James E DeRocher wrote:
>
>> RPTJIM: This is probably silly, but couldn't the Piano Technicians
>> Guild make a representation to Yamaha about this practice?  I'm
>> not sure whether one of the benefits of our dues is the representation
>> of the members.  You know, like the NEA, AAUP, and other professional
>> organizations do for their dues paying members.
>>
>> tunerjim
>>