Gina writes: "The first question I ask is "How long has it been since the piano has been serviced." Please note I use the word "serviced" and not the word "tuned." (Thank you LaRoy!) <snip> Most importantly I tell them up-front that if the piano is not at pitch, and that I won't know if it is or isn't until I get to the piano, that the probability exists that this first session will cost more. I tell the customer "I would rather tell you before we set up the appointment that this possibility exists so you will not be surprised with an additional cost when I get there." <snip> Most of the time they thank me for being straight forward with them. <snip> I didn't give any prices over the phone. Now, I don't hesitate. If a customer is price shopping, it pleases me to tell them what my fees are. I am sure they can always find someone cheaper.... Gina Carter" Gina, I like your "right-on" philosophy and methods! Try this next time you get a call from someone wanting/needing to know whether or not their piano will require a pitch raise: I keep a tuning fork by my phone (happens to be a C-fork - most folks can find a C easier than an A). Have them play that note a few times while you listen with your fork over the phone. The phone lines only raise the frequency a little bit, and you get a pretty good idea of where that piano is at before you even arrive at the home! People love it, and they are impressed! John Piesik, RPT
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