Geneva International warranty

[Larry Fisher]

Hi all,

I installed a PianoDisc unit in a really nice french studio Petrof and the
customer is really happy with it.  They called me about a sticky note and so
I went out and repinned three hammer flanges.  I warranty all my
installations on new products fully with my own personal warranty  .......
to clarify, the dealer never sees a repair bill.  That's an incentive for
the dealer to use me for installations, an incentive to sell players with
confidence, and an incentive for me to do a really imaculate installation.
In the past I've been able to bill the factory directly for such factory
warranty covered repairs.  This one backfired.

Geneva International imports Petrof pianos.  Alan Vincent is their service
rep.  ALL repairs must be preauthorized by him unless the dealer is paying
for the service, which is usually the case.  In this case, I was
circumventing the dealer, as I have in the past for such factory warranteed
repairs with other companies (Baldwin etc, Samick etc, Kawai and others).
The customer is entitled to fast qualified service.  That's what I give them
................  at the risk of not being paid or being grossly ignored,
both of which irritate me to no end.  This time I got all that, and more.

GET PREAUTHORIZATION FIRST FOR ALL WARRANTEED REPAIRS ON GENEVA
INTERNATIONAL PRODUCTS.  Believe me, it's for the best.

Lar



                                    Larry Fisher RPT
   specialist in players, retrofits, and other complicated stuff
      phone 360-256-2999 or email larryf@pacifier.com
         http://www.pacifier.com/~larryf/ (revised 10/96)
           Beau Dahnker pianos work best under water