>...I doubt the piano could have been moved without damaging >the floor, even if you had a helper... >Dale Probst, RPT Mark, It just occurred to me while following this thread that Dale's comments and your most recent post regarding the bookshelves have triggered another valid possibility. Whatever marks that exist could have been made at another time and been there well prior to your service call. Only because of the work performed was attention brought to that area of the house. Pesonally, I wouldn't allow an assumption you are at fault in this matter to be the initial issue. It seems to me that the first order of business would be to visit the site and examine the reported marks in the floor as requested by the customer with the same prudence you have demonstrated thus far. Keith McGavern Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA
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