Let me introduce myself.

[David Renaud]

 Same price.
  A regular client reaps the rewards of an 
easy tuning as I am disposed to do more.

And there is more to do forever. 

   Tighten screws, do a little let-off, improve
hammer,
line, tighten pedals, lubricate them, level a key,
voice an outstanding hammer, clean out some dirt etc,
etc. Whatever seems most appropriate if there is time.
 
 I believe this "free" time is a profitable 
 for two reasons. 
 
 1) It is in this 5min to 30min period most
    full day or half day maintanace work is sold.
    Most Dammp-Chasers, hammer jobs, etc. are sold 
    with the client seeing and appreciating what      
  regulation is, what voicing is.
   
 2) I believe it shows the client I care. Increases
    their loyalty. It increases trust, If I recommend
    something, they are more incline to do it.
    
  Regular clients are the key to high income. 
  I can do 5 regulars easy in a day. 
  3 new ones can be far more stressful,
  takes far more time, produces less income
  at the end of the week.

Perhaps extra time is spent on client education,
chatting with a client. During a 45min tuning
yesterday, I realized as the furnace kicked in,
the piano sits upon a heat vent. I spent my 30min
convincing them to move the piano to the other wall.  

 


I love my regulars because saving time is money.
They are low stress, and low maintanace.
    
For one... I don't need to spend time with a map.
I would rather do 2 min of tighten hardware then
2min with my map.

Also, I hate calling strangers to sell, but after 
many years visting their homes they ask me to call and
remind them. I don't like to sell. I don't have to    
sell because they are looking over my shoulder 
asking "what are you doing", and they want more.
    
  Actually, its become a problem...theres too much    
work. When they ask for more I find myself putting
some off.
    Gotta love it. 

                    Dave Renaud
                    RPT
    


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