Convincing the Client

[Greg Newell]

Tom,
    How many missed appointments do you have with this method? I can foresee
that many would say ... "I just forgot." Do you send out a reminder before the
appointment or call to remind? Seems like you'd get many holes in the day this
way.

Greg

Tom Servinsky wrote:

> Tom,and list,
> I've been in the business 21 yrs. and the amt. that actually respond by
> reminders has always been low.  I've come to expect that due to the amt. of
> hounding reminders and unnecessary mail we all get from every Tom,Dick, and
> Harry.
> If there was every  a better argument for managing clients using a PDA
>  Palm Pilot types) is with this very discussion. I have found that while you
> are face to face with a customer they have your full attention. That is the
> time to schedule that next appointment. I'm up to about 50% of all
> appointments  being scheduled for the next tuning.
> With the Palm you'll always know what's going on a year from now and believe
> it's a joy to manage the customers in this predictable manner. Not to
> mention your job situation will always feel more secure.
> Tom Servinsky,RPT
> ----- Original Message -----
> From: "Farrell" <mfarrel2@tampabay.rr.com>
> To: <pianotech@ptg.org>
> Sent: Monday, April 22, 2002 9:56 PM
> Subject: Re: Convincing the Client
>
> > Hi Tom. I'm in my fourth year and I also get about a 10% response rate.
> >
> > Terry Farrell
> >
> > ----- Original Message -----
> > From: <Tvak@AOL.COM>
> > To: <pianotech@ptg.org>
> > Sent: Monday, April 22, 2002 8:05 AM
> > Subject: Re: Convincing the Client
> >
> >
> > >
> > > In a message dated 4/22/02 6:48:26 AM, cedel@supernet.com writes:
> > >
> > > << Before the very first appointment, send a letter titled "Information
> for
> > > First-Time Clients"  >>
> > >
> > > That's an interesting idea.  I am amazed at your response to your 6
> month
> > > reminder cards.  My response rate is about 10%.  But I've only really
> been in
> > > business for 3 years.
> > > Do you back up your cards with a phone call?  I've heard that this is
> the
> > > only way to get a good response rate on reminder cards.
> > >
> > > Tom Sivak
> > >
> >

--
Greg Newell
mailto:gnewell@ameritech.net