No shows: Was Convincing the Client

[Frances Helms]

Of course the inconvenience/inconsideration is frustrating and costly, but some people laugh when they are embarrassed.  
Clyde Hollinger <cedel@supernet.com> wrote:

>Carl,
>
>Like you, I am not happy when no one is home without an explanation.  The method I
>use is to mail out reminders on Thursday for all appointments scheduled for the
>following week.  I may get one or two calls per month the next day, apologizing that
>the appointment won't work and we need to reschedule.  I don't fuss, since that
>gives me a little time to fill in the slot.
>
>If I get to a location and cannot access the piano, I leave a form letter letting
>the client know I was there as scheduled and that this is a serious loss for me,
>since it will now take two appointments to tune the piano rather than one, and ask
>them to call me to reschedule.  I will not call them.  I get a range of responses
>from this, from those who call me immediately apologizing profusely, to those I
>never hear from again.
>
>Sometimes it amazes me how thoughtless some people can be, not to say that I'm never
>unwittingly just as unthoughtful, but we should at least do what we can to be
>considerate of others.
>
>Interesting little story (to me, at least):  About a month ago I got to a house, no
>one answered, everything locked up tight.  No response to cell phone call.  I
>generally wait about fifteen minutes before leaving.  Just before deciding to go
>bye-bye I tried the phone one more time, and there was an answer!  The lady had
>forgot, was in the shower and hadn't heard the phone the first time.  I wasn't
>pleased about the delay, but at least I didn't lose the appointment.
>
>Regards, Clyde
>
>Carl Teplitski wrote:
>
>> Calling several days ahead very risky in my part of the woods. I called one
>> evening before going in the AM. When I got there , right on time, client doesn't
>> answer door. Tried back, front, side," no chimney," no answer.
>> Neighbor finally sees me wandering around and asks  what I was doing.
>> After explaining, he tells me client left about 1/2 hr. ago. Didn't know where.
>> As the call was a single in that area, clear across town, I blew a whole
>> morning. Really ticked off. Called her later that day; she laughingly tells me
>> she forgot and met a girl friend for breakfast. Wondered when we could
>> reschedule. I gave her a  date in near future. Do I need to tell anybody
>> ...........  I forgot to go.???  Pure inconsideration by this person, and didn't
>> even apologize. Wouldn't go back there at triple the price. I never go if I
>> don't make contact before leaving my house. They
>> say, you don't have to check, but I say, YES I DO.        ( ranting feels good )
>> Thanks for the opportunity.
>
>


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