No shows: Was Convincing the Client

[Kevin E. Ramsey]

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    My dealership actually does do the Service Bond. (Wittingly, or =
not.) You see, when I get one, I actually do the work. It's done when =
it's done, and then I go on to my next job. I think that it's the job of =
the technician who's there to do what's right. I think that the only =
time there's a problem is when the dealer is only willing to pay the =
poor schmuck thirty-five dollars or so to do the free in-home tuning and =
service bond. Then you're lucky enough to get it back to A440.



Kevin E. Ramsey
ramsey@extremezone.com
  ----- Original Message -----=20
  From: Terry Neely=20
  To: pianotech@ptg.org=20
  Sent: Sunday, April 28, 2002 4:53 AM
  Subject: Re: No shows: Was Convincing the Client


  And your dealer is willing to pay for this additional service?

  Ron Nossaman wrote:

  > >Ron, What is your service bond?
  >
  > Hi Terry,
  > Not mine, Yamaha's. With the second warranty tuning, they want the =
key fit
  > and action regulation checked and corrected as necessary, action and
  > general case screws tightened, pedals adjusted, and bench legs =
tightened.
  > It's sort of an extended quality control program.
  > Ron N

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