Wim/Pitch raise experiment

[Greg Newell]

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Wim,
    You apparently did not read my post. How unfortunate. If you did you
would easily have noticed that I did not advocate at all that the
customer should make sacrifices such as you mention merely to have the
piano up to pitch. Tsk Tsk Wim. Very bad form.

Greg

Wimblees@AOL.COM wrote:

> In a message dated 1/10/02 2:39:12 AM !!!First Boot!!!, sid@sover.net
> writes:
>
>
>
>> Yesterday it was a seventy five year old upright which was more or
>> less functional except for the bass bridge...  Serious crack along
>> the lower
>> pins, looked like tuning might be stable enough if additional string
>> tension
>> didn't exacerbate the problem. Still enough side bearing on the
>> upper pins
>> that it didn't sound horrible.  Average pitch around fifty cents
>> flat.
>> These people can not afford even an epoxy job (of witch I still am
>> not
>> convinced).
>>
>> I have been fearlessly doing 150 cent pitch raises for years, but in
>> this
>> case advised to leave piano flat and save money towards new piano.
>> Was I
>> shortchanging my customer?
>>
>>
>
> This concept that ALL pianos HAVE to be at 440 is ridiculous. I think
> we have to consider the piano, and the customer's ability to pay. A
> piano doesn't have to be perfect to satisfy us. What is also important
> is our consideration for the customer. Before we make any attempt at
> making a piano perfect, we should asses the economic condition of the
> customer. I get the feeling some of you take an approach that how well
> you can make the piano play and sound is more important than the
> customer's ability to pay. I am not saying we should do the best job
> we can, but before doing any work, we need to get the customer
> approval.
>
> As I mentioned before, if the customer insists on doing the pitch
> raise, and making the repairs, I take a soft sell approach. I evaluate
> the economic condition of the customer by making some inquiries about
> their life. Nothing personal, but sometimes a simple question about
> what she does for a living, what her husband does, etc., will tell you
> a lot.
>
> Yes, Greg, a piano sounds great up to pitch. But is it worth it to
> relish in how good the piano sounds, when the customer had to
> sacrifice buying food, or clothing?
>
> Wim

--
Greg Newell
mailto:gnewell@ameritech.net


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