---------------------- multipart/alternative attachment Clyde Hollinger wrote: > Wim and Ric, > > I disagree. How can you get burned if you give the customer the full > story up front? > > I try the easy thing first, since it is inexpensive, and my experience > has been that more often than not it does the job. If one informs the > customer that you are trying to save them money and more extensive > work may still be necessary, you can still charge them if you have to > go "whole hog." Hmm..... Well Clyde, its just been my experience that anything short of repinning doesnt work well enough to warrant doing anything else. I suppose experience may differ, and our assesments of what constitutes satisfactory results may also. I just found that too often I got that angry customer calling me saying that my short cut didnt work, and expected me to come back put it right for no extra charge. I guess I just bypass this kind of thing by not getting involved with any proceedure experience has taught me has a good chance of backfiring. > > Think of a business which advertises, "We do it right the first > time." In general I feel good about businesses like that, but then I > realized that to make that promise they may end up doing three or four > procedures, just to be sure to solve the problem, when only one was > really needed. And of course, you pay for all that extra work. I > guess it comes down to knowing your clientele and being up front with > them. I see your point of course. On the other hand, repinning and doing a good job of it allows me to get sufficiently into the action to take care of a bunch of stuff at the same time. When I resell a repinning job, I am actually selling an action overhaul. While one can discuss the "necessity" per se of this in each instance, I dont think the benificial aspect can be doubted. Still, in anycase..... you are big time right about being up front with people. It pays to be as clear and honest about what you intend to do. Cheers RicB > > > Regards, > Clyde > > >> Wimblees@aol.com wrote: >> >> > There is no substitute for doing the job right in the first place. >> > I have had several instances where I tried doing the easy thing, >> > only to get burned. I have learned the hard way that the only >> > method for eliminating sluggish action centers, and especially the >> > wippen centers, is to repin. Yes, it's a little more time >> > consuming, but if you tell the customer right from the start that >> > the only way to fix the problem is to spend X number of dollars to >> > make the repair, it will be done with, and you won't have to go >> > back later to do it right. And that second time will cost you >> > money. >> >> Richard Brekne wrote: >> >> Wim, we agree 100 % on this one. This has been my experience as >> well. The only thing I will add to centers now is teflon powder.... >> while repinning. I just find that anything else is nearly always >> more trouble then its worth, and at its very best a rather temporary >> solution. > -- Richard Brekne RPT, N.P.T.F. UiB, Bergen, Norway mailto:rbrekne@broadpark.no http://home.broadpark.no/~rbrekne/ricmain.html ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/8f/fe/41/4e/attachment.htm ---------------------- multipart/alternative attachment--
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