Hi Ken, Do try muting the front duplex if any and see if that helps too. There may be groves on the v bar and muting will help you diagonose that problem. At 11:32 PM 4/10/2003 -0700, you wrote: > Dear List: I'm glad you're there. Thanks Wim and Tom for sound advice, >of not getting involved. The problem is that the customer is a pretty good >friend from Toastmaster's, and I would like to do all I can to make her >happy. I will try as Wim suggest, muting the strings and checking for >sympathetic ringing, and perhaps determine the problem. Also dampers, is >there enough weight on the damper rail? piano is. This done, I will >report further findings to Phil Glen, Young Chang service manager. That >is all I can do. Not my problem. Balancing customer service, dealer >loyalty, and self >preservation. I like that. Kenny Finlayson, RPT Regards, Don Rose, B.Mus., A.M.U.S., A.MUS., R.M.T., R.P.T. mailto:pianotuna@accesscomm.ca http://us.geocities.com/drpt1948/ 3004 Grant Rd. REGINA, SK S4S 5G7 306-352-3620 or 1-888-29t-uner
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