This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Dear List:=20 I'm glad you're there. Thanks Wim and Tom for sound advice, of not getting involved. The = problem is that the customer is a pretty good friend from Toastmaster's, = and I would like to do all I can to make her happy.=20 I will try as Wim suggest, muting the strings and checking for = sympathetic ringing, and perhaps determine the problem. Also dampers, is = there enough weight on the damper rail?=20 Perhaps that's it, as Tom says with the chinese grand: it's the way this = particular piano is.=20 This done, I will report further findings to Phil Glen, Young Chang = service manager.=20 That is all I can do. Not my problem. Balancing customer service, dealer loyalty, and self preservation. I like that. Kenny Finlayson, RPT ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/0b/72/88/e8/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC