Baldwin warantee

Wimblees@aol.com Wimblees@aol.com
Tue, 15 Apr 2003 21:28:23 EDT


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In a message dated 4/15/03 7:50:22 PM Central Daylight Time, 
PatchWick@aol.com writes:

> Hey list:
> 
> I recently was called to tune a 10 year old Baldwin console. Turns out that 
> the pin block is totally separated from the frame (end to end and top to 
> bottom). The frame posts are all loose at the top as well. The local 
> Baldwin dealer checked with the factory (now owned by Gibson) to see if 
> they would replace/repair this piano under the original warantee. Turns out 
> that not only will they NOT honor this warantee but that the warantees on 
> all the brand new Baldwins on his sales floor were null and void as well. 
> Any thoughts?
> 
> Thanks
> will wickham 

Somehow that doesn't sound right, because if it is, I think every Baldwin 
dealer in the country would be turning in their pianos tomorrow, and every 
Baldwin customer with a complaint would be filing a law suit. I don't think 
that is what Gibson wants. But, I could be wrong.
Wim 

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