Disklavier Question

[Farrell]

Thanks for all the input. The Quiet-Time feature was an add-on unit. It was turned on. I pressed the on/off button, and thus turned off the Quiet-Time unit, and became a hero. Thanks all. It was rough, but I was tough!  ;-)  Sorry it wasn't something more complicated!!!!!

Terry Farrell
  
----- Original Message ----- 
From: "Kevin E. Ramsey" <kevin.e.ramsey@cox.net>
To: "Pianotech" <pianotech@ptg.org>
Sent: Thursday, July 17, 2003 10:05 PM
Subject: Re: Disklavier Question


Hi Terry, 
    The first thing that comes to mind is that she probably has the mute rail engaged. There is a box on the left side of the keybed. It has an on-off switch, and two knobs, volume and reverb. If she has the silent rail engaged and the volume pot all the way down, you won't hear anything.
    That's probably whats happening here. There are volume controls for the speakers on the power supply in between the beams under the piano, which have to be turned up somewhat for the speakers to work. But as far as getting the piano to play, if it doesn't, it must be the silent rail is engaged with the volume off.
  Go out there, take your cell phone. If you run into trouble you can call Yamaha at (800) 854-1569,, then 2,,then 2 to get right in to the support. They'll trouble shoot it with you on the line.  I wouldn't lose too much sleep about it, it's probably something that will take you about 5 minutes to figure out. Let us know what you found, OK?
Kevin.
  ----- Original Message ----- 
  From: Farrell 
  To: pianotech@ptg.org 
  Sent: Thursday, July 17, 2003 6:55 PM
  Subject: Disklavier Question


  I am stopping by a client's home tomorrow to look at her Yammy grand with a Disklavier. I told her I only know a VERY little about them, but she wants me to at least look at it (heck, maybe I'll find a cord not plugged in!). She says the piano has been set up for two years, but only recently she tried using it. She says the keys go up and down when she turns a disk on, but the piano makes no noise (no music). She thinks it has the Quiet Time feature (which I know almost nothing about).

  Anyone care to throw out a few things to look at? Thanks for any crumbs. 

  Again, I know almost nothing about these things (give me an hour and a bottle of rum and I MIGHT be able to figure out how to turn it on!).

  Terry Farrell
    
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