Bad day! Customer relations

[Nichols]

Right on, Tom.
How does the phrase go?..... "Love me, love my dog?"
Really, establishing a good relationship with the pet can raise your value 
in your customers' eyes by more than a good tuning! When you make friends 
with a pet that normally "doesn't take to strangers", you can do no wrong.
In front of the customer, I never call barking rats all the nasty names 
that come to mind. I use "sample dog", and the customer laughs, and we get 
to move on. I point out stuff like the fact that they still move their lips 
when they read, and don't have pockets, etc., but the body language tells 
the truth. Most pets find me to be an intellectual peer!

Enjoy,
Guy


At 09:04 AM 3/4/2003 -0500, you wrote:

>In a message dated 3/4/03 6:45:43 AM, lclgcnp@yahoo.com writes:
>
> >When my little sister was 6 she was petting a
> >neighbor's "friendly" dog, when it suddenly lunged and
> >bit her face!
>
>Animals understand body language better than English.  I'm sure that all the
>dogs you encounter can clearly interpret your fear and they react to it.
>It's a self-perpetuating situation.  You can turn this around if you care to.
>
>As a dog lover, I meet only friendly dogs on my service calls.  They know I'm
>there to offer them a little kindness.  The first thing I do is kneel down
>and greet the dog.  Within seconds their tales are wagging and I have a new
>friend.
>
>OK, once in a while, there is a dog who won't warm up to me, but truly, it's
>a rare exception.  Understanding the body language of animals is not hard.
>Without a doubt the dog that bit your sister gave clear signs prior to the
>attack.  Unlike humans, animals are incapable of deceit.
>
>Tom S
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives