---------------------- multipart/alternative attachment Listers and Listees, This is a business question rather than a technical question, but I'm sure we've all dealt with this issue in one form or another. I got a phone call from a woman who'd bought a piano from a store for whom I do warranty/1st tunings. She needed her freebie, so we scheduled a time and day. The morning of the anointed day, she called to say she couldn't make it, so we re-scheduled. No problem. The date and time we were supposed to meet was monday(Memorial Day) at 4:00 PM. I was there, she wasn't. I got mildly aggravated, waited for 20 minutes or so, slipped a card in the door and left. I expected at least an apologetic phone call from her, but two days went by and I heard nothing. I called her and left a message that I would like to re-schedule, but another two days went by and again, I've heard nothing. My question is this: since it is a warranty tuning paid for by the store, should I bill the store as though I performed the service, thus voiding her free tuning, or should I send her the bill for the no-show fee(roughly the same price)? IMO, somebody who's a no-show wouldn't be inclined to reimburse me, so I'm leaning towards billing the store for this. Any opinions or shared experiences are most welcome. Thanks, Dave Stahl ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/4c/b4/66/65/attachment.htm ---------------------- multipart/alternative attachment--
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