No-show fees?

[Wimblees@aol.com]

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In a message dated 5/29/03 12:37:59 PM Central Daylight Time, 
Piannaman@aol.com writes:

> My question is this:  since it is a warranty tuning paid for by the store, 
> should I bill the store as though I performed the service, thus voiding her 
> free tuning, or should I send her the bill for the no-show fee(roughly the 
> same price)?  
> 
> IMO, somebody who's a no-show wouldn't be inclined to reimburse me, so I'm 
> leaning towards billing the store for this.  Any opinions or shared 
> experiences are most welcome. 
> 
> Thanks, 
> 
> Dave Stahl 
> 
> 

Under normal circumstances, I view no shows as part of doing business. In 
other words, it comes with the territory. However, I don't call my customer back 
after I leave my card in the door, or leave a message on the answering 
machine. If the customer wants to reschedule, that's fine. But I will not continue to 
call her. 

In this situation, however, even though she isn't paying the bill, the 
customer is still a no show. Since you were kind enough to wait, and leave a 
message, I would tell the store what happened, and tell them that under the 
circumstances, you are not going to give her a free tuning. If the store wants to send 
out another tuner, that is up to them. 

Wim 

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