No-show fees?

[Mike Bratcher]

Ron,

I have just the opposite experience here.  I think folks bend over backwards
to get that free tuning.  It's getting them to be flexible and part with
money, that's the trick.

Mike Bratcher
----- Original Message -----
From: "Ron Nossaman" <RNossaman@cox.net>
To: "Pianotech" <pianotech@ptg.org>
Sent: Thursday, May 29, 2003 2:41 PM
Subject: Re: No-show fees?


>
> >My question is this:  since it is a warranty tuning paid for by the
store,
> >should I bill the store as though I performed the service, thus voiding
> >her free tuning, or should I send her the bill for the no-show
fee(roughly
> >the same price)?
>
> In my experience, no-shows are far more likely with dealer tunings then
> with retail. Folks just tend to be least considerate when they have a
> freebie coming. They act like it doesn't count, and no one is out anything
> until the tuning is actually done - if you can catch them. This isn't the
> dealer's fault, and he shouldn't be responsible for the bill, unless he's
> willing (as a good will gesture) to pick up the service call charge that
> otherwise rightly goes to the perpetrator of the offense. The customer
> really needs to be told at the time the appointment is made that the
> technician isn't on salary, that his income depends on work being done,
and
> that a no-show costs him income, and will be charged accordingly. Now if
> anyone has an idea how that can be done inoffensively and gracefully in
> twenty five words or less over the phone, I'd love to hear it.
>
>
> Ron N
>
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