>Ron, > >I have just the opposite experience here. I think folks bend over backwards >to get that free tuning. It's getting them to be flexible and part with >money, that's the trick. > >Mike Bratcher Yes, they sure do want that free tuning, but... The usual assumption is that I am on salary (from somewhere) and it doesn't affect my income one way or another whether I actually work or not. Finding that I'm self employed, they've even explained to me that I really wasn't out anything because it didn't actually cost me money - I just didn't happen to make any. A fine and interesting distinction. The second, and any subsequent tuning always goes much better, with very few problems. It's just that first freebie. Typical no-show rates for repeat customers is maybe one in forty. More often around holidays. Typical no-show rates for first time dealer tunings is more like one in ten. Ron N
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