No-show fees?

[Farrell]

Oh sure, but you are a piano tuner. Don't you just do this for fun in your spare time? Isn't a no-show kinda like going to a baseball game but a different team was playing - not the one you wanted to root for?

Terry Farrell
  
----- Original Message ----- 
From: "Allan Gilreath" <agilreath@mindspring.com>
To: "'Pianotech'" <pianotech@ptg.org>
Sent: Friday, May 30, 2003 2:09 AM
Subject: RE: No-show fees?


> List,
> 
> Perhaps we should explain to the customer that not only was the time
> lost that another customer could use, but that every minute we're not
> working costs us as business people.  The rent, utilities, insurance,
> depreciation, etc. keeps the meter running on that side even if we're
> not generating revenue.  Sure there are times when we set priorities on
> other things that we have to accomplish, but their absence does cost.
> 
> Something to consider...
> 
> Allan
> Allan L. Gilreath, RPT
> 
> -----Original Message-----
> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
> Behalf Of Ron Nossaman
> Sent: Thursday, May 29, 2003 11:33 PM
> To: Pianotech
> Subject: Re: No-show fees?
> 
> 
> >Ron,
> >
> >I have just the opposite experience here.  I think folks bend over
> backwards
> >to get that free tuning.  It's getting them to be flexible and part
> with
> >money, that's the trick.
> >
> >Mike Bratcher
> 
> Yes, they sure do want that free tuning, but... The usual assumption is 
> that I am on salary (from somewhere) and it doesn't affect my income one
> 
> way or another whether I actually work or not. Finding that I'm self 
> employed, they've even explained to me that I really wasn't out anything
> 
> because it didn't actually cost me money - I just didn't happen to make 
> any. A fine and interesting distinction. The second, and any subsequent 
> tuning always goes much better, with very few problems. It's just that 
> first freebie. Typical no-show rates for repeat customers is maybe one
> in 
> forty. More often around holidays. Typical no-show rates for first time 
> dealer tunings is more like one in ten.
> 
> Ron N
> 
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