This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Good points, Guy. Updates like these (to someone back to work after a = rather extended maternity leave) are why I signed on to Pianotech again. = Though I must admit, I don't recall anyone thinking they could get away = with tuning every few years (we always made the next appointment when = finished with the tuning.) I have a friend who used to tease me about = prospective customers having to fill out applications to make = appointments with me. Not true!!!! Really!! Thanks, again for the good advice. Barbara Richmond, RPT somewhere near Peoria, IL ----- Original Message -----=20 From: Nichols=20 To: Pianotech=20 Sent: Tuesday, October 21, 2003 11:35 AM Subject: Re: Aaargh!!...aka customer relations At 10:49 AM 10/21/2003 -0500, you wrote: It's really important to get this information to them right at the = start. I usually end up with the comment, "Though it will cost more = this time, at least you are not having to pay for all the tunings it's = missed!" =20 Sound advice, Barbara. I also find the PTG Technical Bulletins very helpful. The one for = Pitch Raise spells it out well, except for your phrase above. It's a = good point, and I use it occasionally, but I'm sometimes hesitant to = point out how many hundreds of dollars that they've saved for fear of = them deciding that it's a viable long-term technique! The bulletins are = effective because customers will normally have a bit more respect for = the printed word. And.... with cantankerous customers, my communications = skills go down the toilet. The ptg.org address is on my invoices, = estimates, and letterhead, also. Sending the customer to the .net has = other advantages, also. Like getting the customer off your shoulder = while working. Entertaining career, no? Guy Nichols, RPT Ft. Stinkin' Desert, NM "Controversy equalizes fools and wise men and the fools know it." Oliver Wendell Holmes (1809-1894)=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/da/7e/38/9a/attachment.htm ---------------------- multipart/alternative attachment--
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