Help with bad tuning

[Kenny Finlayson]

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Hi Doug Renz in Rochester NY.

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When it is evident the piano will not hold after one tuning, tell the =
customer he needs a pitch raise. For a pitch raise, I charge little more =
than half that of a tuning. The cost of a tuning, after all, includes =
the expense of a car and time wasted on transportation. A second tuning =
should not include all of that.



On the pitch raise, I do not spend time fine tuning. I can get it done =
in little over a half hour. If the strings feel they won't break, I pull =
them a couple of cents sharp.

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Then a good tuning on top of it. It's amazing how it will hold. If it is =
a full tone out, tell him he'll have to tune it again in three to six =
months.=20

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If the customer can't live with paying 1 =BD times more for a tuning, =
tell him to get someone else. There is good reason for this, namely the =
problem you ran into - now he thinks you're a lousy tuner. Let someone =
else look after him.=20

=20

Kenny Finlayson, RPT

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