---------------------- multipart/alternative attachment In a message dated 12/16/04 11:16:21 AM Pacific Standard Time, pianotuner@frontiernet.net writes: > What do you do about tuning cancellations? > > What if a person cancels it twice? Do you have a > cancellation policy? Any thoughts in this? > > I'm sure this has happened to one of you before. > As one who is diving into this, I need some thoughts > on how to handle this for now and the future. > > Doug, They don't bother me as long as it's a day in advance or more. If they call me at all, I don't charge, and I can plan to spend some time in a nice location calling clients or just hanging out. No-shows are a different matter, but I still give them the benefit of the doubt. After being a bit pissy, I calmed down when told that my last no-show stepped into a hole on her way to the car to come and meet me for our appointment and severely sprained her ankle. What I really don't like is arriving at the customer's house and having them say, "oh, it's a good thing I'm here! I'd totally forgotten our appointment!" Grrrrr....lot's of good snappy answers to that one, but I've learned that it pays to hold my tongue. Not everyone understands that people who are self-employed are selling blocks of time, and that when customers cancel at the last-minute or pull a no-show, that is lost wages that THEY are responsible for. Dave Stahl ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/7d/f0/1f/14/attachment.htm ---------------------- multipart/alternative attachment--
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