You vs. Them

[Topperpiano@aol.com]

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The first visit (when she tried to take $20 off for no apparent reason) 
should have been a red flag.  That said, here's my policy.  Tuning prices plus 
repair costs can be given to the customer in advance over the phone and reinforced 
upon arrival in writing in the form of a price list.  A bill (ticket) for the 
service call is filled out prior to starting work with the time of arrival 
filled in at the top. If a tuning is done at the same time as repairs, then the 
repair labor hours start ticking immediately after the tuning is completed. If 
the repairs are to be done at a later date and I am giving an estimate then I 
estimate time to do the repairs and keep a copy for their file or on their 
card. After working in a major city with hundreds of tuners available I learned 
that people like this feel like it is their duty to try to get you to discount 
your services and whatever they can get you to take off is your loss and 
their gain.  They don't care if a different tuner comes each and every time as 
long as they get the service they want for the price they are willing to pay.  
Next time she calls, tell her you have raised your prices and you don't think 
she can afford you. TP

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