kawai warranty question

[David Love]

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Key bushings will not be covered by the warranty.  It's a wear and tear
item.  Heavy use can wear out bushings relatively quickly.  Keep things
lubricated and they will last longer.  Nor will the cover a regulation
item at this point.  Had the damper problem been spotted at the outset
the dealer who was in charge of preparation of the piano might have.  To
get them to cover a warranty item you can contact the dealer, contact
Kawai directly or have the customer do it with your written report.  
 
David Love
davidlovepianos@comcast.net 
-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of Tvak@aol.com
Sent: Monday, April 04, 2005 6:23 AM
To: pianotech@ptg.org
Subject: kawai warranty question
 
List

I service a Kawai grand, model number not at hand right now, that is 10
years old.  This piano is owned by a piano teacher and she uses it for
her lessons, so it does get heavier use than most home pianos.  Still, I
am surprised at how poorly it was fared.  

Key bushings are completely worn and need replacing.  Dampers lift
immediately upon depressing the key.  The damper lift, I am going to
remedy next week, but I wonder if the key bushings are something that
would be covered by a warranty.  (She couldn't find the warranty when I
was there, but hopefully will have found it by the time I return next
week to regulate the damper lift.)

I would think Kawai would warranty their new pianos for some length of
time.  But even should the warranty still be in place, would key
bushings be covered?  

Having been in the business for only 6-7 years, I'm not really sure how
long key bushings are supposed to last . So maybe it's unrealistic for
me to expect them to last longer than 10 years.  Please straighten me
out on this if my expectations are off.

And unrelated, really, to the above:  let's say that a Kawai did have
something that needed fixing that was covered by an existing warranty.
How would you go about getting Kawai to cover the cost of the repair? Or
even agree to have the repair done?  Why would they trust my opinion
that the key bushings (or whatever) needed replacing?  Would I have to
produce some evidence to prove it?   I've never had to do any of this
before.  And yes, I could probably call Kawai and get an answer, but
then, as a hypothetical question at this point, I wouldn't want to
bother them with it.  Certainly someone here has done warrantied
repairs: how is it arranged?

Thanks,
Tom Sivak
Chicago Chapter PTG Associate

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