Just an idea...

[Brad Smith, RPT]

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Hi Dave and List,
This is an ongoing challenge for us all.  Here are some ideas.

COMMUNICATION & LEARNING STYLES
People learn and communicate mostly in 3 ways:  Visually, Aurally and
Kinesthetic
Visually ( They need to see things; write, draw, make pictures, show
examples)
Aurally  ( They need to hear it; use word pictures and phrases)
Kinesthetic ( They need to 'feel' good about you first; Make eye contact,
smile, breathe, let them express themselves).

PERSONALITY TYPES
People have personality traits that can be observed in 4 major categories:
Leader (Do-er Dominant Forceful) Give them options, don't mince words, avoid
small talk
Thinker (Detailed, Specific, Thoughtful) Give them details, but watch for
"saturation"
Peacemaker (Quiet, Don'tMakeWaves, Amiable) Don't interrupt them, don't be
pushy; give them easy steps to take
Entertainer (Extroverted, Loud, Laugher, Fun Loving) Laugh at their jokes,
let them entertain you

FILTERING
People have to filter information constantly for its relevance to their
perspective.
So....Be relevant to their perspective.
People like to scan the headlines.  (Find ways to summarize quickly. Get to
the point. )
Communicate in their learning/communication style.
Observe everything they say and do. Observe their home-yard-room decor, etc.
Develop some 'hunches' about their possible tendencies.  Start small, such
as identifying a "neat-nik" person.
Don't judge, but be observant.

MYTHS
Beware of these myths:
  a..     More information leads to greater understanding.
  b..     My information is right, and therefore I don't need to be
concerned about how it is delivered.
  c..     The world is fair and just, and I will be paid immediately for
everything that I do. ("Worker" mindset vs.. "Business owner" mindset).
  d..     Eventually, everyone will understand me and respect me.
  e..     The better I am as a technician, the less I need to bother with
people skills. (It's nice to be important, but it's more important to be
nice.)
USE PRINCIPLES TO GUIDE YOUR OWN COMMUNICATIONS
All of these can give us clues as to how to best insert information through
their filters, and into their brains...in a manner that does
not glaze over the eyes.  Flyers, brochures, cards, demonstrations,
analogies, personal stories, websites, etc. are all possibly useful tools.

Workers can be given excellent tools and orders to use them.
Craftspeople and smart business owners learn which tool to use, and how to
use it in a given situation.

We use principles to guide us in tuning temperaments, action regulation,
rebuilding, woodworking, etc.
The specific actions we take on a given piano depend on many variables,
including the customer's quality standard expectation.

We need to use that ability to diagnose communication challenges from our
understanding of principles.
The principles above will help us identify specific actions we can take, to
get our message across to more people, consistently.

Best regards,
Brad Smith, RPT
www.smithpiano.com




  Then I thought that perhaps a collective effort from this list might
benefit us all.  There is an incredible amount of brainpower, skill, and
willingness to share here in this forum.  Too idealistic sounding?  Any
thoughts on a cooperative effort like this?

  Dave Stahl

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