Who gets the bill?

[Tom Servinsky]

Ed,
Well stated.
Tom Servinsky
----- Original Message ----- 
From: <A440A@aol.com>
To: <pianotech@ptg.org>
Sent: Thursday, February 24, 2005 6:46 AM
Subject: Re: Who gets the bill?


> << Here's the question: who do I give the bill to?  I don't feel it's the
> customer's responsibility, as it's virtually a new piano, with no
> environmental
> factors involved that could possibly cause such changes in regulation as 
> to
> render the piano virtually unplayable.  Should it be the dealer, who 
> really
> doesn't prep the pianos particularly well?  Normally, this particular 
> brand
> comes into the store in very good shape with need for only minimal 
> tweaking.
> And
> given the price paid by the customer, the store was likely even less
> inclined than normal to service the piano thoroughly.
>
> Greetings,
>     A little advance communication with the dealer would have made all 
> this
> a no-brainer, you would have known who you were working for before you 
> began
> the work and they would have known they were going to pay.  Now that you 
> have
> made the investment of your time, you will have to sell the dealer on 
> accepting
> that it was in his best interest that you did that.  Was there a warranty?
> What sort of dealer is involved here?  One that simply sells product or 
> one who
> cares about how the instruments perform?
>    Some kind of agreement with the potential warrantor(?) will make these
> situations a lot easier to deal with.
> Good luck,
> Ed Foote
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