---------------------- multipart/alternative attachment =20 I approach mine the same way as David. Give them a chance to call or =20 e-mail, then call just before the next postcards are due to go out. It se= ems to=20 work well. In fact, what am I doing on line? I have some calls to make...= :-) =20 Dave Stahl =20 In a message dated 5/5/05 10:32:12 AM Pacific Daylight Time, =20 davidlovepianos@comcast.net writes: =20 I try and get the post cards out two weeks before the month they are due. =20 If I haven=E2=80=99t heard, I call after about three weeks, just before the= next cards=20 are due to be sent out. That allows me to update my database at the same=20 time as I am sorting the next months customers. =20 =20 David Love davidlovepianos@comcast.net =20 -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behal= f=20 Of Matthew Todd Sent: Thursday, May 05, 2005 9:09 AM To: Pianotech Subject: RE: reminders=20 =20 What is good period of time to let them respond? Let's say their six month= =20 tuning is due June 15th. Do you send the postcard a whole month before, th= e=20 beginning of June? Then how long do you wait to hear from them before you=20 call them? =20 =20 Matthew David Love <davidlovepianos@comcast.net> wrote: First send a postcard reminder and then call only those who don't at first respond. Or, as I'm trying to do, start collecting email addresses so that reminders can go via email. David Love davidlovepianos@comcast.net =20 ----- Original message ---------------------------------------- From: Don =20 To: Pianotech=20 Received: Wed, 04 May 2005 16:32:48 Subject: Re: reminders >Hi Michael, >Why not start "rating" the owners and their instruments, then only contact >those with superior qualities. You will work less hard and enjoy life more. >At 09:33 PM 5/4/2005 +0100, you wrote: >>Hello Phil and List >>I have a card system which, when I've tuned/serviced a piano, goes into the=20 >>system under 6months/12 months hence. Every month I e! xtract all the cards =20 >>for that month and systematically phone all those clients, making=20 >>appointments within local areas (to cut down travel). Anyone phoning me for=20 >>an appointment gets first crack at the whip and becomes a catalyst for >>appointments to be made in their area. Any "particular" clients - those with=20 >>a high musical criteria - are phoned accordingly and other clients in their =20 >>local area are contacted. In this manner I have successfully built up a very=20 >>busy practice over the last thirty years or so which has found me hard at it=20 >>tuning eight-or-more pianos a day. That was up to about a year ago.=20 >>Currently I have about 600 clients due to be contacted. So I have a problem.=20 >>There just isn't enough time to service all those clients. Now at the turn =20 >>of the month from April to May I have to add another batch to the waiting=20 >>list. I think there's only one way out of this predicament.... retire=20 >>gracefully and let them phone me instead, at the same time telling them "I=20 >>only work mornings and never at week-ends except for concert work" Then I=20 >>tell them my fee - not forgetting to add - "change of pitch and repairs are =20 >>extra and charged on a pro-rata basis plus parts". If they buy that... well,=20 >>another trip to the bank at the week-end. :-) Oh... and yes! Don't forget=20 >>the power of the mobile phone. Not only can you use it as an alternative=20 >>front door bell (most people at home do answer the phone if not the front =20 >>door) but it also keeps you "in touch" with base. >>Regards from a dark Sussex Downland Village >>Michael G.(UK) >>----- Original Message ----- =20 >>From: "Phil Bondi"=20 >>To: "Pianotech"=20 >>Sent: Wednesday, May 04, 2005 7:30 PM >>Subject: Re: reminders >> >> >>> Ric, I've gone from phone call reminders(rip) to postcard=20 >>> reminders(better) to email reminders(best). >>> >>> Next I'm going to telepathically tell people when I'll be ringing their=20 >>> doorbell. >>> >>> Seriously, whatever works for me won't work for the next guy..like Dave=20 >>> Stahl..booking 6 months in advance is something I wouldn't do..why?=20 >>> because it would make me sit by the phone and call and remind people that =20 >>> they have an appointment on such and such a date. That may work for the=20 >>> medical profession, but until piano service gets into the same league as=20 >>> medical appointments, I'll stick with postcards and email. >>> >>> -Phil Bondi(Fl) >>> >>> =20 >> >> >>_______________________________________________ >>pianotech list info: https://www.moypiano.com/resources/#archives >> >> >>-- =20 >>No virus found in this incoming message. >>Checked by AVG Anti-Virus. >>Version: 7.0.308 / Virus Database: 266.11.3 - Release Date: 5/3/2005 >> >> >Regards, >Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T. >Non calor sed umor est qui nobis incommodat >mailto:pianotuna@yahoo.com http://us.geocities.com/drpt1948/ >3004 Grant Rd. REGINA, SK, S4S 5G7 >306-352-3620 or 1-888-29t-uner >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around =20 http://mail.yahoo.com=20 =20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/1f/45/41/13/attachment.htm ---------------------- multipart/alternative attachment--
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