This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment AMEN.......................... ----- Original Message -----=20 From: Ric Brekne<mailto:ricbrek@broadpark.no>=20 To: pianotech<mailto:pianotech@ptg.org>=20 Sent: Saturday, September 10, 2005 5:49 PM Subject: President's Message Kent Swafford writes: I won't alter a tuning to its detriment =20 to please a customer; customers should be willing to play my tuning =20 and give it a chance. Maybe they will like it after a full tryout. =20 The point is if I immediately return to a piano as the result of a =20 callback, when I get there we may still disagree about whether the =20 tuning is good. An optimist would say I might turn the situation =20 around by showing good faith and willingness to serve by returning. A = cynic might say, the customer will end up trying somebody different =20 anyway, so an immediate return is pointless. ------------------- I gotta admit... this snip is even more disturbing then the first = post.=20 First let me say that a customer has a perfect write to their=20 preferences. If one is dealing with someone who has some real sense of = what they want... tuning wise or soundboard wise or whatever wise...=20 then its our job to attempt to provide that for them. If we as a tech = do not wish to provide that service for any particular instance then=20 fine... fair enough... leave it and go. An instance of this is=20 historical temperaments... but it just a well applies to a stretch=20 preference, or even something as specific as a single note. Our only=20 task in such instance is to deem whether or not the customer is = serious=20 minded or not. I have an older lady that for whatever reasons likes the highest = section=20 of the treble tuned very high. Its quite strange really, starts at = E7. =20 All of a sudden her <<tuning curve>> steepens radically.. way off the=20 chart. But thats what she likes.... thats what gives her = satisfaction. =20 (ETD's are great for finding out this kind of thing). Clear cut...=20 <<detrimental>> (according to my tastes) or not... who the heck am I = to=20 impose upon this lady my definition of what sounds right ? no no no no no.... People have a right to like what they like, be it=20 historical temperments, low basses, high trebles, old flatened and=20 thined out soundboards, this make or that. We have no rights = whatsoever=20 in defining to the world about us what others should or should not=20 appreciate. If a customer is sincere in there desires.. then we = should=20 be sincere in our willingness to help provide those. JMT RicB _______________________________________________ pianotech list info: = https://www.moypiano.com/resources/#archives<http://www.ptg.org/mailman/= listinfo/pianotech> ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/07/93/8e/a7/attachment.htm ---------------------- multipart/alternative attachment--
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