Ric, >As far as the issue itself is concerned. I would submit that if any >given technician is experiencing more then a very very occasional >callback that the techncian should consider the possibility that > a: one perhaps has a need to actually improve ones tuning / > technical skills > b: one perhaps should take a look at the bottom level quality of > instruments one accepts to work on. Good points and the b: should go up on my computer so I see it when I'm talking with Mr. Winter spinet.... >I would also submit that the number of callbacks a professional should >experience should be so low that none of this is worth worrying about to >begin with. Agreed... >That said, when a call back d >oes pop up, I believe a "better system" is >to endeavour to turn the situation into a positive experience for both >myself and the customer. If you have first accepted the job, then give >the customer the benifit of the doubt. And yes. I do indeed feel the >effort is << worth it >>. Every time. I have to admit, if the piano/client is worth keeping I would probably drop by again when in the neighborhood...once. I have a customer with a nice old Steinway grand that began calling me back to touch up a unison after his bi-annual service. I did go the first time but let him know the next callback that I would have to start charging him $200 for piano service, knowing I'd be coming back. He doesn't call me back anymore but I still do the bi-annual service. >I have full understanding and sympathy for those who read arrogance and >defensiveness into the Presidents column and comments. And I have to >figure that whether one agrees or not, one should be able to acknowledge >that very many will, both in and outside the PTG. I am still waiting for the Journal to arrive so I can read for myself....;-[ >JMT. >Richard Brekne >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives
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