This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Simply advise them that there are several reasons why a key may not = work. Some are simple and quickly remedied, some are more involved. Until you = can assess the situation you won't be able to give them (or yourself) a = definite course of action. =20 David Love davidlovepianos@comcast.net=20 From: Robert Finley [mailto:rfinley@rcn.com]=20 Sent: 26 September 2005 01:43 To: pianotech@ptg.org Subject: Repair and Tuning of Estey Baby Grand =20 I have been asked to tune someone's Estey baby grand piano. The owner = told me that one of the notes on the piano doesn't work, but I have = absolutely no information about the problem, and will have to wait until I see and = inspect the piano. I assume I will have to fix the problem before I start the tuning, but wonder how I should approach this.=20 =20 I presume I will take the action out, compare the action of the faulty = note with its neighbor's, and diagnose and fix the problem. I am not sure = what supplies and parts I should bring along in order to repair the note. = There could be dozens of reasons why the note doesn't work, involving any of dozens of parts. Maybe there will be a broken part that cannot be = repaired, and a new one has to be ordered (if it is even possible to get = replacement parts for this brand of piano or something close), so the problem = couldn't be fixed there and then. Please could you advise me how I should deal = with this problem so that I can keep the customer satisfied and happy? Thank = you very much.=20 =20 Robert Finley ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ea/1a/7e/47/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC