The pitch raise speech

[pianowerks.inc at comcast.net]

Oops..shoulda been a reply to Michelle, but anyway:

Don't forget to break the rust bond on the string by gently lowering the pitch before (sigh) gently raising the pitch.

-------------- Original message -------------- 
From: "Brian Doepke" <doepkeb at comcast.net> 

> If the piano is more that 20 cents under, and the piano is older and 
> neglected, I explain that there is a higher chance of the strings breaking 
> if I were to pull the string tension all the way back up to standard/factory 
> tension. I do explain to them that, based on how far flat it is, it may 
> take a few tunings to get the piano back to standard pitch. Most folks say 
> that they understand and are embarrassed that the piano went so long without 
> service. But, they are very happy after the tuning...even though it may not 
> be up to standard pitch..because it sounds so much better to them. 
> 
> Does that make sense? 
> 
> Brian P. Doepke 
> 
> AAA Piano Works, Inc. 
> 260-432-2043 
> 260-417-1298 
> 
> 
> -----Original Message----- 
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf 
> Of Michelle Smith 
> Sent: Friday, May 12, 2006 12:36 PM 
> To: Pianotech List 
> Subject: The pitch raise speech 
> 
> As a new tuner, I have read with much interest the non-emotional 
> speech given to customers concerning the possible outcomes of a pitch 
> raise. (Plate failure, string breakage, etc.) 
> 
> Is there a certain point (cents-wise) that you give this speech or is 
> it based more on the condition/age of the instrument? 
> 
> Also, I'm assuming the customer's answer is usually in favor of the 
> pitch raise. What do you do when they don't want to risk it? Go 
> home or tune the piano to itself? 
> 
> Thanks for sharing your experiences. 
> 
> Michelle Smith 
> Student Tuner 
> Bastrop, Texas 
> 
> 
> 
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