Sonny's Of New York

[David Skolnik]

So.  Now for the real fun.  Do we agree/assume that there is nothing 
the customer can do?  What would he/she do if they lived relatively 
close to the dealer?  What, if any, stated or implied warrantees were 
given?  As dumb a thing to do it is, the dealer must have made some 
misleading representation for the customer to be willing to put out 
the cash.  On the other hand, was the customer displeased with the 
piano, at least before you looked at it? On yet another hand, it 
would perhaps be useful to the discussion to determine what the piano 
would/should have cost had everything been done well.  At $8500 it 
would likely to have been underpriced.  What would it take to make it 
playable.?

David Skolnik
Hastings on Hudson, NY


At 10:33 AM 11/4/2006, you wrote:
>David and Ron: Thanks for your input. This was a new customer, who, 
>unfortunately for him, called me after receiving the piano. The 
>piano was "rebuilt" by Sonny's rebuilder, not SAMA. I had SAMA 
>replace a pinblock and strings on a grand a couple of years back, 
>and was happy with their work.  I guess it is possible that SAMA or 
>some other shop did the restringing and pinblock work, as it was 
>well done, but the piano needed a new board as well. And the action 
>work was very poor - new Abel hammers on shanks that were hung 
>cockeyed, poorly aligned, poorly regulated, 60+ grams touchweight, 
>and poorly aligned dampers to boot.
>I feel sorry for the guy who put out the $8400 for a piano sight 
>unseen - sometimes we learn the hard way!
>Patrick C. Poulson
>Registered Piano Technician
>Piano Technicians Guild

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