I haven't got many clients' e-mails in my database yet, but I do connect with a few that way. My e-mail address is on the postcard I send every month, and a few e-mail me, at which time I snag their addresses for future reference. I always play it on a client by client basis. Some I send cards to every 6 months, some once a year. Some clients book 4-6 months or a year advance(I always call them to remind them...). I eventually call if necessary, but lately I've gotten 2-3 months behind on calling. I sort of like that; by the time I get around to calling I get good results. Dave Stahl, RPT Dave Stahl Piano Service dstahlpiano.net -----Original Message----- From: Dean May <deanmay at pianorebuilders.com> To: 'Pianotech List' <pianotech at ptg.org> Sent: Sun, 16 Dec 2007 8:13 pm Subject: RE: E-mailing reminders I send out the email below using mail merge every month to about 30-50 people and usually get 10 or so responses. It’s worth it to me as it is really easy to do and costs nothing. I figure the time saved by not having to call and make appointments more than offsets the $4 discount. I also hit them with a post card. If they don’t respond to either it still brings it to their attention so that if I do reach them on the phone they’ve been thinking about it and often they’ll tell me they have been intending to make the call, so I figure anything you can do to soften them up for the call is good. Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Willem Blees Sent: Sunday, December 16, 2007 8:38 PM To: Pianotech at ptg.org Subject: E-mailing reminders Does anyone e-mail tuning reminder notices to customers? What kind of results do you get? How do you set up your "system"? Willem (Wim) Blees, RPT Piano Tuner/Technician Honolulu, HI Author of The Business of Piano Tuning available from Potter Press www.pianotuning.com Willem Blees 75 Lincoln Dr Bloomsingfield IN 46555 Hi Wim, It is time again for your piano to be tuned. By using this email to remind you, we don’t interrupt your dinner with a ringing telephone and it saves us time trying to catch you at home. Our records show that your piano was last tuned on 12/16/2004. As a special incentive for you to take advantage of this reminder, we are offering $4 off our normal tuning price if you respond within the next 30 days to schedule a tuning appointment by email. The normal tuning price inside of Vigo County is $XXX and out of county it is $XXX. Here is how it works: just click the reply button in your email reader and tell us your preference for an appointment time, what day of the week and whether you need a morning or an afternoon appointment. Try to give us at least two options. We will then email you back with a firm appointment time. If this is too high tech for you, call us the old-fashioned way at (812) 235-5272, or (800) 776-4912. Mention that you are responding to this email alert to get your $4 discount. Have a great day! ________________________________________________________________________ More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20071217/beaaddd6/attachment.html
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