Thanks to all of you who responded. From the information I received it seems that e-mail reminders?are not worth the time and?effort. And thanks, too, to those who sent?your way of reminding customers. When I was back in Alabama and St. Louis, I sent out reminder post cards every 6 months and/or 1 year, (depending on what the customer wanted). I also sent out a reminder after 2, 3 and 4 years. It did generate some business, enough to make it worth while, but not too many. I asked the customers to call me for an appointment. I included my e-mail address, and some of them contacted me that way. But most would call me. Customers would put the card on the refrigerator, and would call me 2 -6 months later, stating "I just got your card". Shortly after I moved to Hawaii, I bought the customer list from a widow of tuner who died. He pre-scheduled appointments 6 months or 1 year ahead of time. At first I was reluctant to do that, asking them instead to call me after receiving my reminder post card. But I got so many request, that I figured, what the hell. I now have over 50 appointments scheduled already for this spring and next fall. With all of these customers, I will send them a post card to remind them of the appointment. I've set up a spread sheet with the names, addresses and dates.?It's interesting, however, that the customers who?are used to pre-schedules actually ask for it. But those who are not used to it have a tendency to reject the idea. The guy?who asked me to come here said that customers are not very responsive to being asked to call, even after receiving a reminder card. So I'll have to see how that will work in the next couple of months. I might have to go back to calling people, something I haven't done for a long time. Thanks again to all who responded. Willem (Wim) Blees, RPT Piano Tuner/Technician Honolulu, HI Author of The Business of Piano Tuning available from Potter Press www.pianotuning.com -----Original Message----- From: Willem Blees <wimblees at aol.com> To: Pianotech at ptg.org Sent: Sun, 16 Dec 2007 3:38 pm Subject: E-mailing reminders Does anyone e-mail tuning reminder?notices to customers? What kind of results do you get? How do you set up your "system"? Willem (Wim) Blees, RPT Piano Tuner/Technician Honolulu, HI Author of The Business of Piano Tuning available from Potter Press www.pianotuning.com More new features than ever. Check out the new AOL Mail! ________________________________________________________________________ More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20071217/b509e541/attachment.html
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