E-mailing reminders

[Annie Grieshop]

Dean, did I read that correctly:  you send a thank-you note to every
customer after every appointment?  That's very classy!  Do you know that it
helps with repeat business, or are you just a classy sorta guy (or both)?
It's a big ROI, if it works.

VistaPrint has some really good deals on right now:  100 postcards for free,
if you use their graphics and standard layouts (S/H extra but not
exorbitant).  I haven't seriously checked out their cards.

Annie Grieshop
  -----Original Message-----
  From: Dean May [mailto:deanmay at pianorebuilders.com]
  Sent: Monday, December 17, 2007 12:06 AM
  To: 'Pianotech List'
  Subject: RE: E-mailing reminders


  Having the color laser is really useful. I use it to print out thank you
cards on the same paper, same size (5.5x8.5) which folded in half makes
5.5x4.25 and that fits into an invitation envelope. It has a piano graphic
on the outside and inside a picture of me with a preprinted message and
contact information at the bottom. I send one after every tuning appointment
with a hand written note.



  Dean May             cell 812.239.3359

  PianoRebuilders.com   812.235.5272

  Terre Haute IN  47802

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