No- shows..... again

[Dean May]

I had a no show a couple of weeks ago, a fairly long time customer in a
small nearby town. Her door was open so I went in, tuned the piano and left
an invoice. Always check the door. If it is open and it is a repeat customer
who knows me I always go ahead and go in to tune it. 

 

Turns out this lady had been taken to the hospital the morning before. She
was out in a couple of days and sent me a check with a note of thanks that I
went ahead and tuned her piano. 

 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of reggaepass at aol.com
Sent: Friday, August 01, 2008 8:38 AM
To: pianotech at ptg.org
Subject: Re: No- shows..... again

 

Here, here Ed.

When someone stands me up, I leave a note stating that I was there at the
appointed time I had on my calendar, waited fifteen minutes, and then left.
(After all, it is possible that I wrote is down wrong.)  While I'm waiting,
I call 1) their house (in case they are there, but don't hear the door), and
then, 2) I call my answer machine to see if there is word from them there.
If no, and they afterwards call and explain that they had a (true) emergency
and didn't have my number with them, OK.  If they just forgot, I tell them
that they will have to pay for half of a service call for the missed
appointment without prior notice when I do service their piano next.
Otherwise, they need to find another date to the prom.  

In concert with this no show policy is a rather liberal cancellation policy:
As long as they let me know that they will not be able to keep the
appointment, no love is lost.  The stated advance warning is 24 hours, but
in practice I will accept them actually reaching me any time before the
scheduled service.  It comes down to a matter of consideration, and as Ed
has pointed out, thinning the heard of undesirables is a good thing in terms
of re-ordering your universe for the better.

Alan Eder

 

 

-----Original Message-----
From: A440A at aol.com
To: pianotech at ptg.org
Sent: Fri, 1 Aug 2008 3:25 am
Subject: Re: No- shows..... again








<< How do you deal with a no show appointment? Do you bill them? Bill half? 






Not 






at all? Any other way to deal wit them? >>













Greetings, 













SNIP













   Our day by day decisions determine what our life is like, and gradually, 






over the years, our clientele develops around our own personality. They
aren't 






really "them", but, rather, "They are us",  so we are responsible for what 






kind of a career we have.  We, in some way, choose our customers, and  If
taking 













care of ourselves means that we lose the occasional  inconsiderate customer,







is that a big loss or simply cleaning up our customer base to better suit
our 






vocation? 






Regards, 






Ed Foote RPT 






http://www.uk-piano.org/edfoote/index.html






www.uk-piano.org/edfoote/well_tempered_piano.html






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