undesired business

[Fenton Murray]

Did I say that? Probably. Regardless of the piano, that's not out of line to make it like new. The only problem I can see is if they say yes. It happens, I'm going to have to re-think this. Actually, I use that line all the time when the question is, "about how much would it cost to restore my piano?", even if they do say yes, nothing has been written up and there is still plenty of time for reasoning. This is not necessarily under the heading of 'undesired business' but rather 'the cold hard truth'.
Fenton
  ----- Original Message ----- 
  From: Thomas Cole 
  To: Pianotech List 
  Sent: Saturday, August 02, 2008 10:47 AM
  Subject: Re: undesired business


  Hey, Fenton, I like the one you told me where you just quote them $35K and let them decide.
  Tom

  Fenton Murray wrote: 
    "I don't want to waste my time, or your money." is one I've used allot.
    Fenton
      ----- Original Message ----- 
      From: David Nereson 
      To: Pianotech List 
      Sent: Saturday, August 02, 2008 1:59 AM
      Subject: undesired business


      What words are used to tell a customer you hate their piano and don't want to work on it anymore?
          --David Nereson, RPT
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