No- shows..... again + digressions

[pianolover 88]

There's a simply way to avoid no-shows-at least it works for me:

CALL THE NIGHT BEFORE TO CONFIRM & REMIND!

Terry Peterson

> Date: Tue, 5 Aug 2008 16:14:18 -0700
> From: mark.purney at mesapiano.com
> To: pianotech at ptg.org
> Subject: Re: No- shows..... again + digressions
> 
> For appointments made over a week in advance, or for longer distance 
> appointments, I call to confirm ahead of time. This tends to prevent 
> most no-shows from happening in the first place.
> 
> In the "Services Performed" section of my invoice form, I have a line 
> for "Failed Appointment Service Charge" for no-shows or no-access. 
> Depending on the circumstances, I may choose not to bill the customer, 
> but I will make sure they understand my policy is to charge a nominal 
> fee for no-shows, so they know for next time.
> 
> It costs money to drive to an appointment and back, but more 
> importantly, we lose the opportunity to earn money during that time slot 
> when we are stood up. Many professional services charge for no-shows, 
> even if they don't have to travel to the customer's location. My opinion 
> is that piano technicians deserve the same courtesy and respect.
> 
> 
> 
> I had one rather bad experience, involving a maid that made me wait 25 
> minutes before letting me in to tune.  It didn't get much better after 
> that, and I felt like I was treated rather poorly throughout the whole 
> job. I did charge for the 25 minutes at my hourly rate, and they paid 
> the invoice without questioning it. I did not expect (or want) to deal 
> with this client ever again, and I assumed they would not be calling me 
> again, anyway. Oddly enough, this client recommended my services to a 
> friend, and this friend turned out to be a wonderful client. In 
> hindsight, I think the first client was just having a really bad day, 
> and probably was not intending to make things so unpleasant for me - I 
> was just in the wrong place at the wrong time.

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