Customer Complaint on Tuning

[J Patrick Draine]

Folks, do some reading here <
http://www.hyperacusis.net/hyperacusis/what+is+hyperacusis/default.asp>.
BTW, it's not just "the elderly" who can have this problem. Advising one's
customer that they consider visiting an audiologist is a challenge, but
should be viewed as excellent (not merely good) customer relations.Patrick
Draine

On Sat, Aug 9, 2008 at 7:34 AM, Will Truitt <surfdog at metrocast.net> wrote:

>  Hi Ed:
>
>  That's just the point – I can't ever get it to the place where it sounds
> good for her.  I've all but killed the hammers in the treble I have needled
> them down so much, and her response has changed little along the way.
> Balancing the extremely voiced down treble with my friend Laura's
> observation about high frequency hypersensitivity amongst some of the
> elderly, along with my sessions at the piano with my customer – all very
> friendly, workmanlike, and non confrontational;
>
<snip>
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