Customer Complaint on Tuning

[Will Truitt]

Thank you, Pat.  I believe Hyperacusis was the term Laura used to describe
my client.  I clicked on the link and read it, and it sounds about like what
I tried to describe.  It is interesting reading, so I would encourage others
to click on the link.

 

Will

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of J Patrick Draine
Sent: Saturday, August 09, 2008 7:36 AM
To: Pianotech List
Subject: Re: Customer Complaint on Tuning

 

Folks, do some reading here
<http://www.hyperacusis.net/hyperacusis/what+is+hyperacusis/default.asp>.
BTW, it's not just "the elderly" who can have this problem. Advising one's
customer that they consider visiting an audiologist is a challenge, but
should be viewed as excellent (not merely good) customer relations.

Patrick Draine

On Sat, Aug 9, 2008 at 7:34 AM, Will Truitt <surfdog at metrocast.net> wrote:

Hi Ed:

 That's just the point - I can't ever get it to the place where it sounds
good for her.  I've all but killed the hammers in the treble I have needled
them down so much, and her response has changed little along the way.
Balancing the extremely voiced down treble with my friend Laura's
observation about high frequency hypersensitivity amongst some of the
elderly, along with my sessions at the piano with my customer - all very
friendly, workmanlike, and non confrontational; 

<snip> 

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