Rates, etc

[Farrell]

That's what I do most of the time, although sometimes when it might be a future customer, and I didn't have to drive out of my way to get there (maybe just a few blocks over from another appointment), and it only takes five or ten minutes, I'll just suggest that they slip me a 20 and I'm on my way.......

Terry Farrell
  ----- Original Message ----- 
  From: Fenton Murray 
  To: Pianotech List 
  Sent: Monday, August 11, 2008 11:23 PM
  Subject: Re: Rates, etc


  Mathew, 
  This is my how I charge for service calls, be it tuning, consultation or repair or a combination there of. A .5 hour charge for the service call, plus my time. So if I am at the house for 6 minutes, that would be .5 plus .1 equals .6 hour charge. It works for me.
  Fenton
    ----- Original Message ----- 
    From: Matthew Todd 
    To: pianotech at ptg.org 
    Sent: Monday, August 11, 2008 6:25 PM
    Subject: Rates, etc


    Hello friends,

    I will be going to a new client in a few weeks.  They have an upright they will be selling, but a couple of the keys do not work.  So I will be going to repair them so she can sell it.

    When I go on a service call, I don't charge any less than my tuning fee.  My question is, what if the only problem with this pianos keys not working is a binding keyslip?  Would it be ethical to still charge my standard service call charge, whether I am there 5 minutes or one hour?


    Thanks,
    Matthew
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