Customer Complaint on Tuning

[Phil Bondi]

Terry, I would offer to tune the piano again..no charge. 
This way in her mind you're 'honoring' your service fee.

If after that she still has problems, then I would do one of 
the following:

-Tell her you have done all you can do..pitch raised, 
checked unisons, re-tuned..it's time to try someone else. I 
suggest Tom Driscoll. He's an expert with 70's Baldwins.

-Refund her money and call it a day..that way you can sleep 
at night.

-Phil Bondi(Fl)